Shipping policy

Shipping and delivery

Order processing
Physical-product orders are usually processed within 2–5 business days. Orders placed on weekends or public holidays are processed from the next business day. Processing estimates may be longer during peak periods.

Delivery within Australia
Estimated delivery is generally 7–20 business days after dispatch. This is an estimate, not a guarantee. Delivery times can vary by destination, carrier availability, customs processing and supplier location. Any more specific estimate shown at checkout or in a dispatch email should be read together with this policy.

Tracking and separate parcels
Where tracking is available, it will be emailed after dispatch. Products may be sent by different suppliers and can arrive in separate parcels at no extra delivery charge beyond the amount shown at checkout.

Address changes
Please check your delivery address carefully. Contact chuckingasicky@gmail.com as soon as possible if it needs to be changed. We cannot guarantee changes after an order has entered processing or been dispatched.

Delays, missing parcels and damage
If an order is significantly delayed, tracking has not updated for an extended period, or an item arrives damaged, contact chuckingasicky@gmail.com with your order number and relevant photos. We will investigate with the carrier or supplier and provide an appropriate remedy where required.

International delivery
Unless an international destination and delivery rate are available at checkout, the store currently ships physical products within Australia only. The customer is responsible for any import duties or taxes clearly disclosed as applicable to an accepted international order.

Digital products and travel services
Digital products and travel-planning services are delivered electronically and do not incur physical shipping charges. Their delivery or turnaround timeframe is shown in the relevant product description and begins after any required customer information has been received.

Australian Consumer Law
Nothing in this policy excludes or limits rights and remedies that cannot be excluded under the Australian Consumer Law.