Refund policy

Returns, refunds and cancellations

Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. If a product or service has a major problem, you may be entitled to choose a refund or replacement or to cancel the service. For a minor problem, we may provide a repair, replacement, re-supply of the service or another appropriate remedy. This policy does not limit any rights that cannot legally be excluded.

Faulty, damaged or incorrect items
Contact chuckingasicky@gmail.com as soon as reasonably possible with your order number, a description of the issue and clear photos where relevant. Do not send an item back before receiving return instructions. If the item is confirmed to have a problem, we will provide an appropriate remedy and reimburse reasonable return postage where required by law.

Change-of-mind returns for physical products
We accept eligible change-of-mind return requests made within 14 days of delivery. The item must be unused, unworn and in its original condition and packaging. Contact us before returning it. Unless the item is faulty, damaged or incorrect, the customer is responsible for return postage and any original delivery charge is not refundable. A refund is issued to the original payment method after the returned item is received and inspected.

Non-returnable items
For hygiene and safety reasons, opened personal-care items and other sealed goods cannot be returned for change of mind once the seal has been broken. Gift cards and items identified as final sale are also excluded from change-of-mind returns. These exclusions do not apply where a remedy is required under the Australian Consumer Law.

Digital products
Because digital products can be accessed immediately, change-of-mind refunds are not offered after the download or access link has been delivered. Contact us if a file is inaccessible, materially different from its description or otherwise does not meet a consumer guarantee.

Travel-planning services
A service may be cancelled for a full refund before work begins. A Trip Planning Session can be rescheduled or cancelled with at least 24 hours’ notice. With less notice, one reasonable reschedule may be offered at our discretion. Custom Trip Plan and Cheap Flight Search work is not refundable for change of mind after research or preparation has begun. If a service is not supplied with due care and skill, is not fit for an agreed purpose or is not supplied within a reasonable time, remedies under the Australian Consumer Law remain available.

Order cancellations
For physical products, contact us as soon as possible. We can cancel and refund an order only before it enters processing. Once processing or dispatch has begun, the applicable returns process must be followed.

Refund timing
Approved refunds are sent to the original payment method. Your bank or payment provider may take additional time to display the refund.

How to contact us
Email chuckingasicky@gmail.com and include your order number. We will provide the correct return address where a return is required; do not send returns to a supplier address shown on a parcel without our instructions.